Patient Information

For Patients & Visitors

Accounts & Billing

Our customer service staff can assist you in understanding your hospital or clinic bill, answer your insurance questions, offer financial counseling, assist you with a payment plan arrangement, and accept your payment in the form of cash, check, or major credit or debit card. Upon request, you may receive estimates of the cost of your hospital or clinic services. The financial service charge estimates phone number is 360-385-2200, ext. 2267. Our customer service office is located on the first floor of the hospital and is open from 9 a.m. to 4:30 p.m., Monday through Friday.

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Charity Care Policy

Jefferson Healthcare is committed to providing health care services to all people who are in need of medical attention, regardless of their ability to pay. To demonstrate this commitment, Jefferson Healthcare signed the American Hospital Association’s Confirmation of Commitment, which states that the hospital’s and clinics’ policies and practices on charges, charity care, billing, and debt collection meet or exceed the principles and guidelines of the board of trustees of the American Hospital Association. Read more


Social Services

Social workers are available through Jefferson Healthcare to counsel, support, and advocate for patients and their families when they are dealing with medical problems and related stressors. The goals of our services are to reduce anxieties, assist in adjustments with life changes, address financial concerns, identify community resources, and intervene in abuse or neglect situations.  Read more